Contact Us
We're here to help with your dashcam questions
Whether you have questions about our products, need assistance with an order, or want technical support for your NerriCam, our UK-based customer service team is ready to help. We aim to respond to all inquiries within 24 hours during business days.
Company Information
Bamboo Shop AS
Jomfrugata 20
Trondheim, Norway
VAT: NO 912690075
Registered: 30 November 2013
Email Support
General Inquiries
Order Support
Technical Support
Business Hours
Monday - Friday
9:00 AM - 6:00 PM GMT
Saturday
10:00 AM - 4:00 PM GMT
Sunday
Closed
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. For urgent matters, please include "URGENT" in your subject line.
Frequently Asked Questions
Standard delivery takes 2-3 business days from dispatch. Express delivery is available for next business day delivery (orders placed before 2pm). Orders placed before 2pm Monday-Friday are dispatched the same day.
We offer a 30-day return policy for unused products in original packaging. Contact us at [email protected] to initiate a return. Faulty or incorrect products can be returned for free collection and replacement.
Currently, we only deliver within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not offer international shipping at this time.
Contact us at [email protected] with your order number, proof of purchase, and description of the issue. We'll assess your claim and provide repair, replacement, or refund as appropriate under our 2-year warranty terms.
Yes, dashcam footage is widely accepted as evidence in UK courts, police investigations, and insurance tribunals. The NerriCam 4K Pro is specifically engineered with GPS verification, accurate timestamps, and 4K resolution to meet evidential standards.
Installation takes under 5 minutes with no tools required. The magnetic mount attaches to your windscreen with automotive-grade 3M adhesive. The slim cable tucks behind the headlining to your 12V socket. Detailed instructions are included with every unit.
No. Parking mode draws less than 5mA while monitoring—roughly equivalent to your dashboard clock. Even over a two-week holiday, the drain would be imperceptible. The built-in supercapacitor provides backup power if your car battery is disconnected.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for orders over £500. All payments are processed through secure, PCI DSS compliant gateways.
Still Need Help?
Our customer service team is committed to providing prompt, helpful responses to all inquiries. For urgent matters, please mark your email subject with "URGENT" for priority handling.
Email: [email protected]